frequently asked questions
Here to Help
how can we help you?
If you have a question that needs answering, or you can’t find the information you’re looking for, please contact us via WhatsApp or our 24/7 hotline and we’ll get back to you as soon as possible.
Yes, our products are designed to support a range of hair types, including dry, damaged, colour-treated, frizzy and dull hair. For best results, choose the product that matches your main hair concern.
Milley London products are inspired by real salon experience and are created with professional hair care in mind. Our aim is to bring a luxury salon feel into your everyday routine.
Many of our products are vegan-friendly. Please check each product page for the specific vegan claim and ingredient details.
Some Milley London products contain natural-origin ingredients and selected botanical oils. Each product page will clearly show the relevant claims, such as natural origin, organic origin, or certified ingredients where applicable.
Yes, selected products are suitable for colour-treated hair. Our colour care range is designed to help maintain shine, softness and a healthier-looking finish.
This depends on your hair type and routine. Most customers use shampoo and conditioner 2–4 times per week. If your hair is very dry or damaged, follow with a mask or treatment for extra care.
Apply a small amount to the scalp and hair, gently massage, leave for 5–15 minutes, then rinse thoroughly. For a deeper treatment, you can leave it on longer before washing out.
Yes. We recommend using a hair mask once or twice a week, especially if your hair feels dry, damaged, frizzy or over-processed.
Some products may be suitable for sensitive scalps, but everyone’s skin is different. Always check the ingredients before use and do a patch test if you are unsure.
Please check each product page for the exact formula details. We aim to be clear with ingredients and product claims so you can choose what is right for your hair.
Our products are carefully sourced and developed with quality in mind. Specific product origin and manufacturing details may vary by item and can be checked on the product page.
If there is an issue with your order, please contact us as soon as possible. For hygiene and safety reasons, opened or used hair care products may not be eligible for return unless faulty.
Delivery times may vary depending on your location and selected delivery method. You will receive order updates once your purchase has been processed.
Yes, our products are suitable for both home use and professional salon-style routines.
You can contact us through our website, whatapp or social media pages for product questions, order support or general enquiries.
Visit us
location
Milley London,
1 Northolt Road,
Harrow,
HA2 0LH
Contact
Phone: +1 800 600 50 40
Email: [email protected]
